Shipping policy
Shipping Policy
At Artemisia Aromatherapy, we’re committed to delivering your order safely, promptly, and with care. Below you'll find all the details about our shipping process.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- You’ll receive a confirmation email once your order has shipped, including tracking information.
Shipping Rates & Delivery Times
| Region | Estimated Delivery Time | Shipping Rate |
|---|---|---|
| Domestic (Israel) | 2–5 business days | Calculated at checkout |
| International | 7–21 business days | Varies by destination |
Please note: Delivery times are estimates and may vary due to customs delays, weather, or carrier issues.
International Shipping
- We ship worldwide to most countries.
- Customs, duties, and taxes are the responsibility of the customer and may be charged upon delivery.
- We are not responsible for delays caused by customs clearance.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your shipment’s progress.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery.
- We’ll work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.
Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses at this time.
- Certain products may be restricted from international shipping due to customs regulations.
EU Shipping Orders to EU countries are delivered within 7–15 business days via Israel Post. Free shipping is available on orders over ₪300. Orders may be subject to import VAT upon arrival in the EU — this is the customer's responsibility. Orders under €150 may be assessed VAT by your local customs authority.
Contact Us
If you have any questions about your shipment, feel free to reach out on the site.