Refund policy

 Return & Refund Policy

Thank you for shopping with Artemisia Aromatherapy. We take pride in crafting high-quality, natural products to support your well-being. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• Timeframe: You must request a return within 14 days of receiving your order.

  EU customers have an additional 14 days to return the item (28 days total from delivery date), in accordance with EU Consumer Rights Directive.

• Non-returnable items:
  • Opened or used products
  • Gift cards
  • Sale or clearance items
  • Custom or personalized orders

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 14 days of delivery.

Return Shipping

• You will be responsible for paying your own shipping costs for returning your item unless the product was damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about your return or refund, please reach out in the site